April 2012
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Customer Service... it still exists!
Thank you to our neighbors at Ozo Coffee Company (on the West End of the Pearl Street Mall)… they suffered a retailers’ nightmare today: credit card machine down and customers with no cash. The fabulous baristas let us take our food and drinks saying “just get us next time.” Well done, Ozo. It’s a great example of a retailer empowering their people to make smart...
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Take an object. Do something to it. Do something else to it. Do something else...
– (via ummhello)
this pretty much sums it up!
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